Guidelines for Face to Face Appointment 

To ensure you are aware of the potential risks of cross infection during a face to face consultation the following outlines details about Coronavirus and how to avoid cross infection as published by Public Health England 

What is coronavirus and should I be concerned?

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long term conditions like diabetes, cancer and chronic lung disease. 

What are the signs and symptoms of this new virus?

The most common symptoms of this new coronavirus (COVID-19) are a new continuous cough and/or high temperature. Some people may also experience muscle aches, tiredness and shortness of breath. 

How does this new coronavirus spread?

The main route of transmission is from cough and sneeze droplets. These droplets fall on people in the vicinity and can be directly inhaled or picked up on the hands and transferred when someone touches their face. 

What else can I do to make sure I don’t catch coronavirus?
In addition to reducing your contact with other people, there are things you can do to help stop germs like coronavirus spreading: 

always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel 

wash your hands more often than usual, for 20 seconds each time with soap and water or hand sanitiser, especially when you: 

get home or into work 

blow your nose, sneeze or cough 

eat or handle food 

avoid touching your eyes, nose and mouth with unwashed hands 

avoid close contact with people who are unwell 

Is hand sanitiser effective?

The best way to protect yourself from infections like coronavirus is to regularly wash your hands with soap and water. If soap or water aren’t available and your hands are visibly clean, then sanitiser gel can be used. But proper hand washing is the most effective method and this should be your first choice. 

Should people wear face masks to protect themselves from infection?

Face masks play a very important role in clinical settings, such as hospitals or when social distancing cannot be maintained. Facemasks must be worn correctly, changed frequently, removed properly and disposed of safely in order to be effective. 

To minimise risk of cross infection we are operating a Virtual First approach for all appointments with a telephone triage system in place. 

Face to face appointments are only offered if there is significant pain/significant disruption to your activities or daily living or ability to work/rehabilitation or recovery is restricted/emotional or psychological stress resulting from pain or changes to quality of life. 

To help keep you and our clinicians safe during your appointment we ask you to follow the guidelines below: 

Wait in the car until you are invited into the practice 

Your temperature will be taken on arrival 

Wear a face covering when attending the practice 

On arrival sanitise or wash your hands 

Avoid touching surfaces or door handles in the practice 

2m social distancing should be observed where possible. 

Your Physiotherapist will be wearing PPE including face mask, apron and gloves to ensure safety is maintained when short periods of close contact are required. 

Physiotherapists observe strict hand hygiene procedures and have their temperature taken before they enter the practice to ensure they are symptom free for your consultation 

  • Appointment times will be staggered to allow rooms to be cleaned and ventilated.
  • Payment can be made by card or bank transfer only 
  • Please do not bring anyone with you into the Practice unless advised by the Physiotherapist.

    If possible, please do not use our toilet facilities 


Please Note:
Prior to confirming your appointment the above information will be emailed to you. Please reply with your consent to the terms and conditions of our Face to Face appointment guidelines. 

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    01326 561012

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